Frequently Asked Questions

On this page you’ll find answers to some of the most common questions we are asked. We hope you find the answers you’re looking for but if not, please do not hesitate to contact us or engage with us on social media.

What is a domain name?

This is the name by which your organisation and website will be known and found on the Internet, ours is Every page on a website has a unique address or URL (‘Uniform Resource Locator’) which is linked to your domain name. For example,

Can I keep my current domain name?

Yes. Let us know the details of your domain name’s registrar and we will contact them and ensure the transfer process goes smoothly.

How much will it cost?

This depends on the size and complexity of your project. For example, how many pages you need, whether you provide images and text, if any advanced functionality is required (shopping cart, online chat, booking calendar etc.). We’ll spend as much time as is required talking you through your options and objectives, formalising a design brief before providing you with a FREE comprehensive no obligation quote to deliver and host your website project.

Are there monthly fees?

Not necessarily. You need somewhere to store or ‘host’ your website and emails, and typically hosting is paid monthly or annually. We offer fast, secure UK based hosting with unlimited storage space and no strings attached.

If you already have a host and simply need a unique, professionally designed website, our unique content management system (CMS) gives you complete control over your website from day 1. Our platform is constantly updated with new features that help to ensure your website stays up-to-date with the latest tools and security patches. You receive all of these at no extra ongoing cost 🙂

What will happen to my email?

Most clients transfer their email services to us &/or set up new personalised email addresses with us as this allows them to benefit from the advanced spam filtering technology on our reliable and fast UK based email servers.

Do I need special software to edit my website?

No. You can edit your website in any modern web browser, including Internet Explorer, Chrome, Firefox or Safari. You can edit your website wherever you are in the world; all you need is a computer, smartphone or tablet with a web browser and an internet connection.

How can I improve my ranking in search engine results?

A vital component of marketing your business online is Search Engine Optimisation (SEO). Our staff will review your website and research your market and target audience to ensure they have appropriate metadata. We want your website to perform well and will provide free SEO guidance to help you to continue improving your website ranking. When your site goes live we will submit it to all the major search engines and directories (including Google, Yahoo and Bing). All of our websites also include an automatically updated XML site map, which helps ensure search engines can quickly find any changes you may have made to your website.

Why do you recommend I switch to your website hosting?

By hosting your website with us you gain access to our unique content management system which gives you complete control over your website. Moreover, as our servers are based in the UK we can guarantee a fast, reliable and secure service.

Will my website be secure?

Yes. You have access to our unique content management system and can, if you wish, give other people access rights via an advanced permissions management system (subject to any restrictions on your chosen hosting package). Your website will be hosted on servers at a secure data centre in the UK with all servers mirrored to another server that would take over in the event of a hardware failure. All sites are regularly backed up to external servers helping ensure your data is safe.

Who owns my website?

You! Our clients retain full ownership of all original images and text supplied by them. They also own their domain name from day one.

How long does it take to create a new website?

This depends upon the size and complexity of your project, whether you provide images and text, if a shopping cart or databases are required etc. We always endeavour to deliver within pre-agreed timescales. As a reference, a standard website typically takes between two and six weeks to design, test and launch but we can launch an entirely new website in as little as three days.

What happens after my website goes live?

We will continue to test your website to ensure everything functions as expected. If required we will provide client training. For instance how to take online payments, how to register am employee on your website or set up a new business email address. We encourage all clients to work in partnership with us to continue developing their online business and if you purchase one of our monthly search engine optimisation packages we’ll provide regular insight into how your website is performing and make recommendations as to how best to increase your presence in search engine results.

I have a website that receives few visitors and does not appear in search engine results. Why?

This can happen for a number of reasons but usually it’s because of poorly designed web pages, bad navigation, little or no Search Engine Optimisation (SEO) and no incoming links that recommend your website. The solution: we can re-design and optimise your website and design and launch an online marketing and social media campaign to improve your website’s search engine visibility, which in turn will attract more visitors.

How do I sell products or services on my website?

Advertising and selling to customers online is easy with our e-commerce package. Built using proven technologies, it’s easy for customers to browse and buy products, services or memberships, or to give donations through your website. You can upgrade from a standard website package to the e-commerce package at any time. Please contact us for more details.

What payment options do you support?

You have numerous options (over 50!) and we can help guide you through the best payment solution for you depending on your budget, location, products or service. We regularly integrate websites with PayPal and Intuit because they are highly reliable, secure and recognisable by most consumers. We also work with all major payment processors (e.g. SagePay, WorldPay) and offline payment option are available that allow you to accept payments over the phone or other offline methods.

Can I sell products/services online without a credit card agreement or a card terminal?

Yes. This can be achieved by subscribing to PayPal or Intuit and by integrating a shopping cart on your website. There is no need for an expensive credit card merchant agreement or physical machine.

How can I contact you?

Quick answer? Very easily!  Just fill out our contact form, call us or engage with us on social media. We promise to reply ASAP!

You smell very nice. What cologne do you use?


Lets Get Your
Project Started

Like what you see? We’d love to hear from you!

Request A Quote